Utility Assistance in Allen County, Indiana
Last Updated: August 2026
Allen County residents who are struggling with electric, gas, heating or water bills may qualify for financial assistance. Programs are available through Brightpoint, township trustees and local utility providers.
Quick Answer
For help with heating and electric bills, start with:
Brightpoint Energy Assistance Program
Phone: 800-589-2264
Brightpoint administers Indiana’s Energy Assistance Program (EAP) for Allen County.
If you have a disconnect notice, also contact your township trustee and utility provider immediately.
Brightpoint Energy Assistance
The Energy Assistance Program helps qualifying households with heating and electric costs.
Assistance is based on factors such as:
- Household income
- Household size
- Utility costs
- Current program requirements
You don’t necessarily need to be disconnected before applying.
View Brightpoint Energy Assistance
Township Trustee Assistance
Indiana township trustees may provide emergency utility assistance to qualifying residents.
You must apply through the township where you live.
Assistance may include:
- Electricity
- Heating
- Water
- Other essential household expenses
If you’ve received a shutoff notice, bring it with you when applying.
Indiana Michigan Power Assistance
Indiana Michigan Power customers who are having difficulty paying their electric bill should contact the company as early as possible.
Payment arrangements and assistance options may be available.
Customer Service: 800-311-4634
View Indiana Michigan Power Payment Assistance
NIPSCO Assistance
Some Allen County households use NIPSCO for natural gas.
NIPSCO offers payment arrangements and information about financial-assistance programs.
Customer Service: 800-464-7726
View NIPSCO Payment Assistance
Fort Wayne Water Bills
Fort Wayne City Utilities customers who are having difficulty paying a water, sewer or stormwater bill should contact Customer Support.
Fort Wayne City Utilities
Phone: 260-427-1234
Visit Fort Wayne City Utilities
Ask about current payment options and assistance resources.
What to Bring When Applying
You may need:
- Photo ID
- Proof of household income
- Utility bills
- Shutoff notice
- Proof of residence
- Information about household members
Requirements vary by program, so call or check the program’s website before applying.
Have a Shutoff Notice?
If your utilities are scheduled for disconnection:
- Call the utility company immediately.
- Ask about a payment arrangement.
- Contact Brightpoint.
- Contact your township trustee.
- Dial 211 for additional assistance.
Don’t wait until service has already been disconnected.
Local Tip
Apply for assistance before your bill becomes an emergency. Energy-assistance programs can take time to process, and funding may be limited.
If you’re already facing disconnection, tell every agency you contact the exact shutoff date.
Frequently Asked Questions
Where can I get help paying my electric bill in Allen County?
Start with Brightpoint’s Energy Assistance Program and the township trustee serving your address.
Do I have to be disconnected to qualify?
No. Some programs can help households before service is disconnected.
Can the township trustee help with utilities?
Yes. Township assistance may cover essential utilities for qualifying residents.
Where can I get help with my water bill?
Contact Fort Wayne City Utilities at 260-427-1234 and your township trustee to ask about available assistance.
Related Pages
Official Resources
Summary
Allen County residents who need help with utility bills should start with Brightpoint and their township trustee. If you have a shutoff notice, also contact your utility provider immediately to ask about payment arrangements and current assistance programs.